Premier eBill enables you to perform most billing activities yourself, and provides online Help and support for when you need assistance.
During this tutorial you have learned about:
- The many benefits of Premier eBill
The eBill Home page and the information it provides
- Billing activities
- Viewing an overview of bills at different billing levels and accessing more details
- Downloading a PDF of your bill
- Viewing current unbilled usage
- Enabling paperless billing
- Comparing bills online
- Downloading the details of your voice and data usage
- Requesting electronic data interchange (EDI) implementation
- Downloading files of offline reports and documents
- Dispute activities
- Creating and submitting disputes for billed charges
- Tracking submitted dispute status
- Viewing dispute history
- Payment activities
- Viewing payment history
- Paying a bill online
- Setting up a recurring payment
- Printing the remittance form
- Selecting a payment option for overdue payments
- Report activities
- Running predefined reports
- Modifying reports
- Saving reports for future use
- Setting up a report for recurrence
- Downloading reports generated offline
- Generating reports based on raw data from the AT&T billing systems
- Setting up reports for delivery to your company's server
- Custom hierarchy activities
- Creating hierarchies
- Generating a hierarchy summary report
- Alert activities
- Viewing the alert history
- Setting alert preferences
- Having your remittance slip emailed
- Support activities
- Using the online Help tool
- Downloading, saving, and printing the User Guide
- Viewing the Tutorial
- Watching the Training Videos
- Accessing Quick Help
- Understanding a data dictionary
- Using Chat Support for real-time support
- Contact information for other types of support
Note: Remember, your Foundation Account Number (FAN) type, and eBill role and permissions determine which activities you can perform.